Very satisfied with the courteous Crew there! Helpful, quick and will definitely by more there! Cory was amazing!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Ratings and Reviews for Furniture Row Store in Lafayette, IN
Customer Reviews
What customers are saying:
Customers consistently praise the Lafayette, Indiana store for its exceptional service, with many highlighting specific sales associates like Aaron, Isaac, Sonya, Ethan, Cory, Hightower, Jo, and Joseph for their helpfulness, knowledge, and friendly, low-pressure approach. The staff is often described as professional, courteous, and willing to go above and beyond to ensure a positive shopping experience, making customers feel valued and well-assisted.
Generated using AI from customer reviews
My fiance and I were helped today by a wonderful agent named Isaac! He assisted us in testing different mattresses and pillows, and was also very knowledgeable in the technology/science behind what makes a mattress "great"! He helped us decide on a fantastic mattress at an extremely discounted price, and arranged for delivery to our place. Directly after, we received our online through another agent named Colleen, who was also fantastic to work with! We will 100% be returning to this store; the customer service is legitimately REMARKABLE!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
furniture row in Lafayette is easy to get to with parking right at the front door. The store was very clean and a professionally dressed young sales lady greater us shortly after we arrived. The young lady was very knowledgeable, friendly and helpful as she showed us some furniture that we were interested in. No pressure sales but we did buy and will definitely come back.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
great customer service as always with sonya!! she aways treats us like family. even calls us by name when we wall in❤️
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
The store had a good selection and we found what we were looking for. The young man who helped us, Ethan, was very helpful and was able to answer our question and was not pushy.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
So happy with our purchase! We bought the Italian leather couch and love seat. after picking out our leather color, our order was placed and made to back. Our order came in within two weeks, and we got a phone call, and were able to pick them up. Customer service was great! Would definitely do business again, hopefully not anytime soon. These couches were well built and probably won’t need replaced for a long time.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
The staff and management were great in handling my transaction. I bought a sectional and changed my mind after delivery and they worked with me to return the item and make a new selection. Great customer service is what brings customers back!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
I recently purchased a mattress, and when I went back to ask about my guaranteed warranty they were there to help me. they are extremely helpful, and try to accommodate you the best that they can. definitely appreciate it.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
My husband and I originally went in the store on a Friday to look at bedroom furniture. The salesman Hightower was extremely friendly, knowledgeable and gave just enough space to allow us to look independently but stayed close enough he was available to answer questions. We didn’t purchase anything as we wanted to discuss if we really wanted to make a big purchase. We went back on Tuesday(with our four elementary aged kids in tow) but Hightower wasn’t working but we were greeted by a few different workers and ended up having Cory help us. He was very friendly, easy going and easy to talk to. We saw a few couches we liked so when the time comes we will be back. Thank you to everyone at the Lafayette location that let our kids be kids when they took over the massage chairs while we made a purchase.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Sonya at Lafayette IN was completely amazing! Outstanding customer service, so respectful and caring! She went above and beyond for us! Someone seriously give her a raise!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
looked at furniture with my girlfriend. Ended up ordering furniture with Cory. Excellent place to shop
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Sonia is great to work with.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Really appreciate the friendly professional staff
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
This is a nice clean store. Sales associates don't bug you to death. I had been there the day before so I knew which living set I wanted. The sales person looked it up to see it was in stock. It really was a very easy process. I'm happy with what I got and can't wait for it to be delivered!!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
We have been able to purchase all our furniture from the store. They have a great variety and the prices were great. Thanks so much for the wonderful personalized service!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Excellent Service. Ethan S. did a great job helping us find exactly what we needed!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
We loved our experience and time we spent here! Corey was awesome and stayed after hours to finish up our order. We were looking for 3 rooms of Furniture and we told him what we were looking for and what our style was that we like and he was very knowledgeable and knew exactly what we we're looking for. He was very friendly as well and so was his co workers so it wasn't as stressful as our last experience with a different Furniture Row. We came here because we had a bad experience when we went to another Furniture Row in Champaign, Il. We called today to add a couple beds and talked to a guy named Hightower and he was very friendly and helpful!! These guys are awesome!! I highly recommend coming here if you are in search of any Furniture wants or needs!! We will use them in the future that's for sure!! Great job guys!! Y'all made my life a lot less stressful that's for sure!!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
bought our beds at Furniture Row. sales people were great and love our beds.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Excellent customer service. Very professional, and courteous.
On time follow up for order and delivery.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Excellent experience. Aaron F. was great to work with. He really knows his business.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
1
0
Was this helpful?
1
0
salesman was so polite & helpful. guided me to exactly what I wanted/needed. wish we had had more businesses with this great customer service! I walked out happy and a new couch.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
great
chad was awesome and helped us in the right direction of what we wanted and the color!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Caring service
When we entered the store we were greeted by Troy who asked us what we were looking for, to which I replied, "recliners". He took us to the section of the store where the recliners were and then left us alone. He checked back with us a couple times to see if we needed him. At no time were we pressured or made to feel like we had to hurry. A very pleasant experience. Thank you, Troy.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
sofa replacement
I purchased a sofa about 6 1/2 months ago. I went to clean under the cushions and realized the springs were rubbing holes in the material. I called and asked what could be done and was told I could come in and pick out another sofa to replace this one, not realizing it was still under warranty. All 3 employees that I dealt with were EXTREMELY nice and VERY helpful. I've shopped this store a lot and have never had a bad experience. I've actually purchased more than intend on a couple of occasions. I would recommend this store to anyone! I will definitely be a returning customer!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Amazing Products! Amazing Service!
I just bought a house, so I headed to Furniture Row to see what I could find. And I found everything I needed! I ended up buying two sofas, a bedroom set, dining table and chairs and a mattress. Everyone was very helpful. The items I purchased are better quality and a better price than other places in town. I am very happy with everything and have been recommending only Furniture Row to my friends and family. They have quick delivery too!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Bunk Beds Purchase
I worked with Rachael to pick out a bunk bed and dresser set that worked well for my daughters. Throughout the process my kids were going crazy and playing on everything. Everyone was very kind and helpful. They didn't mind that my kids had the run of the place while they helped me. Very positive experience. My kids didn't want to leave and later asked me if we could go back to play.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Michael was fabulous. He was nice, polite, and respectful. Since getting our new bed we have never slept better. I highly recommend the adjustable bed with zero gravity. Best night sleep ever.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Outstanding!
I walked in to Bedroom Expressions about an hour before close and didn't expect to find anything, but I'm so glad I was wrong! I got a warm greeting when I walked thru the door and had an excellent conversation with the saleswoman. She understood what I was looking for and helped me browse what might fit my style and budget. I never felt like she was trying to sell me anything or trying to up-sell me on items that I didn't need or want. Sonya helped me to find and order 2 large pieces of furniture as well as looking for other pieces that might work.
Ordering was EASY! and shipping is going to be fast and affordable. No waiting 6 weeks like at some other area stores! The quality of the items also seems to be much higher than what I found at other stores in the same price range. I would highly recommend Furniture Row stores and will be shopping with them again!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Excellent Experience
We were greeted by our salesperson, Jo, shortly after we had arrived. My wife and I were looking to purchase a sectional sofa and had debated between two different choices, that afternoon. We had many questions as this was a big purchase for us. Jo was courteous, knowledgeable and answered all of them. We are excited to see our new sofa soon. We debated about fabric and color up until the last minute. We decided on the Glenwood sectional, due to the high quality Enduro-Suede microfiber and the sturdy/comfortable construction. Jo was very patient and even stayed late to help us with the order. That night we were debating color and ended up changing our minds and went from gray to brown. That next morning, we came back and were able to get exactly the color choice we wanted. Everybody was happy. We will definitely be back again.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Excellent company
I would highly recommend this store. My wife and I were so surprised at their knowledge and kindness. Purchase a leather living room set and look forward to enjoying it for many years.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Very low pressure sales. We came in 3 times and he always recognized us. The reviews on the product were what ultimately sold us on the product as well as a friend who had the same couch.
Staff was very personable. Best value for the price
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Very knowledgeable sales staff, no pushy sales, very informative
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Repeat Customer
We bougot a sectional there and absolutely love it! it is sturdy, cleans up easily (we have small children and dogs). The warranty is the best I have seen and we visited many different furniture stores while looking for livingroom furniture. We have since bought the matching Ottoman and other household accessories from Furniture Row. The staff are helpful, but not pushy, and I love shopping there and plan to be back soon to but a new mattress set. I definitely recommend Furniture Row!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Nice
Very nice staff and merchandise. And great deals!!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Excellent service
This store exemplifies how furniture buying should be. The staff was friendly but did not hover over you. Gave us a chance to browse and checked in occasionally to answer questions.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Sonya was very helpful and knowledgeable about the tables.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Overall
It was a pleasure to enter a store and given time alone to talk to my spouse and walk the store to make sure the tables are what I wanted. We were given all the time we needed. When you said we were ready then our salesman came over to us and gave me the total explaining the warranty. I told him to write it up and then he explained the delivery, we paid and we were out of there within 1 hour. It was a total pleasure
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Top Notch Service
I just went in to replace a broken kitchen chair and was having trouble finding a matching chair for our dinning room set. Sierra assisted me and was FANTASTIC!! I'll return to her for any and all future needs!! A++
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
My family and I went Furniture row just to see what some new furniture would cost us. We were greeted with kindness and respect and the team member that help is was very helpful to find us something we liked and fit our budget and our space.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
About this store
My wife and I went to this store in Lafayette on a fact finding mission. We did not intent to buy anything, how ever, we fell in love with a recliner set (love seat and sofa) and ask about pricing. The very helpful salesperson, (Troy) answered all questions and concerns, but never pushed for a sale. We felt comfortable and no pressure. After we talked with him, we purchased the sofa new, and a sale loveseat.
The experience was very positive. We would recommend this store. Neal
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Couch Purchase
The customer service here was great - very patient and helpful and understanding of a big decision! They were extremely accommodating and made sure I made the right decision. The selection is great, the options were endless and the prices are very reasonable. I have not received the couch that I ordered just yet so I am unable to comment on the delivery time, and the value of the couch, but I hope it matches the service I have received so far.
- Selection
- Service
Was this helpful?
0
0
Was this helpful?
0
0
Great service!
We had a great experience at Sofa Mart! The staff was very helpful and the service was very quick. We were able to apply for credit and make the perchase in less than 30 minutes. The staff was very nice and were very knowledgeable about their selection. They were not pushy and listened to our requests.
We would definitely go back!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Cloud II Sectional
Helpful and Friendly staff. Eager to answer all our questions and get our delivery set up.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Great Salesmen!
I bought a couch this past week after looking at hundreds of different couches in a half dozen furniture stores. The couch is sturdy, comfortable and attractive. There wasn't any salesmen pressuring us to buy. They were knowledgeable when we asked questions, and they gave honest opinions about their products. We will definitely look here before anywhere else I the future!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Amazing experience recently at the Lafayette, Indiana store. We drove from Michigan last week, to find my son some living room furniture and tables. The service rep Aaron greeted us with a warm smile, and was ready to answer any questions. We found a terrific couch, and tables, and the checkout was quick and professional. We can't wait to receive out delivery, and we will be back for kitchen and bedroom furnishings. Thanks again for the wonderful experience!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Bought all new furniture for our home. A really good experience from start to finish. Ethan is an excellent low-pressure sales person. Very knowledgeable, listened to our needs, made good recommendations, etc.. Very focused on customer service. Furniture arrived as scheduled. Delivery company also did an excellent job. Would not hesitate to buy from Furniture Row again. Great job Ethan.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
the manager of this store is top notch. she’s always so helpful, she even follows up with a call about how I liked my purchase.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
great service
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Alex
Alex was very helpful and not pushy. He seems genuine and like he enjoys helping people and making sure they are educated on their purchase!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
New Furniture!
We went to Furniture Row looking for a new sofa; we ended up purchasing a full living room set, end & coffee tables, lamps & a dining room set. This is was not an impulsive purchase as we had discussed replacing all living room furniture prior to shopping. The dining room set was somewhat impulsive but the price was so good we couldn't pass it up) The quality of all the furniture is excellent & will last us forever. The sales staff is just what we like...leave us alone to look around until we're ready to ask questions. The staff were quite knowledgeable, helpful and really nice. If you are looking for quality furniture at a good price, go to Furniture Row!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0