The staff is very friendly and helpful.
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Ratings and Reviews for Furniture Row Store in Spokane, WA
Customer Reviews
What customers are saying:
Customers consistently praise the friendly, helpful, and knowledgeable sales staff, with many highlighting exceptional service from individuals like Kyle, Caleb, Tyler, Austin, Darrell, Jenn, Dallas, Rick, and Kira. The store is often described as well-laid out with a great selection, and many customers appreciate the non-pushy approach of the sales team. Several reviews mention positive experiences with delivery and the store's willingness to accommodate special requests, such as holding items for an extended period.
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Caleb and Tyler here in Spokane Wa we’re a pleasure to deal with while delivering my new sectional. They worked efficiently while respecting my home.
Heath McC
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easy transaction. can't wait for our new couch.
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Store very well laid out as a showroom. Plenty to choose from, salesperson was very helpful and very knowledgeable. Very courteous and considerate, also very personable and friendly.
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I never go anywhere else. I have always bought my furniture from Furniture row. Good quality and amazing service.
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I bought 2 electric recliners and am very happy with the comfort and quality.
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I got an amazing deal on a brand new reclining couch. The customer service was great and they were super helpful. They even gave me a discount on delivery. Highly recommend!
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best furniture store I visit, when I initially started looking for furniture, I went to every store in town and ended up here, out of everywhere they have hands down the best customer service, and if they don't have it in store they'll help you find it online, furniture shopping is stressful when you don't know exactly what your looking for. I've fully furnished my kids room and just make a huge purchase for my bedroom. I'll continue to do my furniture shopping here. furniture is always good quality and worth it. bunk beds and dressers for my kids have help up for years and still look brand new.
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We came to the store, which was easy to find just off of Division Street in North Spokane, to look at couches because we are remodeling our house. The salesman (Austin) was very helpful. He greeted us and then left us alone as we just wanted to look,.
When we found a couch we liked, he showed us features of the couch (Galaxy Power Sofa) that we didn't even know existed. He opened up the center console to show us the create comforts that was exactly what we were looking for. We weren't going to buy a couch that day but the couch was on sale and then Austin mentioned the holiday sale so we decided to buy the couch then and there! That was the final hook. It was a very positive experience and we can't wait to get our new couch! :)
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For over 20 years, Darrell and staff have been there for all of our furniture needs. Our living room, den, office, dining room and two bed rooms are furnished by Furniture Row. Our last visit was complicated . . . couldn't bring it all together color wise. They were patient with us through our many choices. I think other stores would not have done this.
One time we couldn't find what we need at Furniture Row so we went and looked at every other major furniture in the Spokane area. We soon learned that no store can compare (selection, quality, service) so now we won't even look else where.
Once when visiting our daughter in Ft Collins we went to local store and found the same type of service, quality and selection. She got a dining room set and bed frame. . . she was very happy.
Thank you to everyone at furniture row
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Between my husband and I, my mom, and my grandparents (we are 3 generations of furniture row goers 😉-our kids will be next!), we have purchased couches, dining chairs, tables, kids furniture and bed sets. We have never had a negative experience at Furniture Row. The furniture itself is always quality and the customer service is always wonderful. The associates are all kind, welcoming, knowledgeable, and not too pushy. I 100% recommend Furniture Row!
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we visited the Spokane Valley. it is awesome store and service and staff were excellent. they answered our questions on bedroom sets. thanks
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I purchased a fabulous chair from Furniture Row a few months ago, and because of Covid-19 the delivery was delayed until July 5th. I cannot say enough about the quality of the sales staff, the product itself and the delivery company. Austin was a great sales person to work with and every interaction I had with all staff members after the day of sale was pure quality. The delivery was on time and professional and they were above all I expected. I will choose Furniture Row again. Thank You All!
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great experience!
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Great service and product
I bought a Denver Mattress at this location and I was very happy with the service I received. Available for question but didn't hover around either. I will be back.
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We were in the store over a few days. Worked with Jenn. She was amazing and helpful.
Thank you
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Sofa selection
Darell did a great job and furniture row has a great selection
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Always Great
We have recently purchased a new home and wanted to decorate in a new style becoming to our Mid-Century Modern home. We found the perfect pieces with the help of the experienced staff. They made great recommendations, were always willing to answer a multitude of questions, advised on upcoming sales, and even drew out the room on graph paper to help us pick the right pieces. And the pricing was excellent. Always our first stop for anything home!!
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I have shopped at both North and Valley locations and have enjoyed my experiences. I have purchased a sofa...futon....recliner....dining table...adjustable bed..and now another sofa... it is pretty obvious that I love the stores and if I need furniture in the future will definitely shop at Furniture Row and Denver Mattress.
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I'm a HaPpy Customer!!!!
As always when we need furniture we go to Furniture Row and as I knew it, we found exactly what we needed at a 4th of July sale price. This is a beautiful chest of drawers needed for our daughter in college and the item we chose is of great quality and at a great price. Can't ever seem to do any better than here at Furniture Row for all items ~ all the time!!!!!
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POSITIVE EXPERIENCE
My wife and I recently stopped in to look for a new dining set, sofa, chair and ottoman to go with the new carpet we are getting. We were greeted immediately by Jennifer. She was very pleasant to work with and spent quite a bit of time helping us select styles and fabrics. She made spending my hard-earned money almost fun! All in all, a great shopping experience and we found everything in one location! Thanks Jennifer!!
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They back up their products!
I had issues with a chair, and tried the same one 3 times, and it just wouldnt work for me. It took a little while for them to come get the chairs, but they did, and gave me a refund. Kim was very patient with me, and very helpful overall, and I'd definitely shop with him again. I'm sad that the chair didn't work out, but I have a lot of respect for this company and their pride in their products.
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Still Blown Away
Furniture Row: 7520 N. Division St., Spokane WA
We recently relocated to Spokane. The trip was taxing and our furniture could not be delivered for several weeks due to inclimate weather. We were in dire need of a couch and a television stand, among other things.. The salesman that helped us went out of his way to find clearance and other deals for us. Although it was Christmas eve and the store had given all of the delivery people the day off, this salesman offered to personally deliver the furniture that evening!
The salesman has no idea what a blessing he was! The customer service was so far superior to anything I had ever experienced before. I will always recommend Furniture Row and I will definately be a repeat customer. What a class operation
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Darrell and the crew are amazing to work with. We really appreciate walking into a store that is so helpful and understanding.
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Excellent Customer Service
Dallas and Team were very helpful and knowledgeable! We purchased a bunk bed for our son and will be back in as soon as we move into our new home for additional furniture. Thank you for a great selection and a great crew!
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Excellent Service
We recently purchased a powered lift chair for my husband, who's soon to undergo spinal surgery. He is a large man and requires a well-built, sturdy chair that can stand up to many hours of usage. We searched most of the furniture stores in Spokane, as well as medical supply companies, and we found exactly what we were looking for at Furniture Row. We purchased a Leisure Lift Chair, built to handle up to 375 pounds. It has a taller back and longer seat, and they work independently of each other in order to allow almost unlimited positioning. Our salesperson, Jenn, was truly a blessing, answering all of our questions, putting the chair through it's paces, and getting us the best deal, with zero percent financing and an extended warranty. The chair arrived in less than 2 weeks, as promised, and the delivery men set it up quickly and made sure we knew how everything worked before leaving. We would highly recommend Furniture Row, and especially Jenn, to anyone looking to purchase high quality, yet affordable furniture.
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looking for a leather reclining loveseat
i stopped at the Furniture Row on Division st in Spokane as I had been looking on the internet for a leather loveseat that reclines. I was meet at the door by a personable young lady, Jamie, that showed my several loveseats. She also said that any could be made to my order. She showed me the San Mateo couch and said it could be ordered a love seat with power and we looked at the samples. She helped when she said that as leather wears it can show the underside that could be a different color. I chose Taupe as both the sides of the leather would be the same as it wears. She helped me order it and also explained any discounts and also showed me leather cleaning supplies. She was very helpful and excited about getting my special ordered couch into the store and would call me when it came in.
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Best shopping experience every time I go in there!!!
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Buying a bedroom set
Dallas was great to work with..he new his product and was well informed on all aspects of the bedroom set, enjoyed working with him.
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Found it
Replaced our couch and love seat and had an idea what we wanted. Salesman suggested what we might like, advantages over other choices, info regarding availability, care, delivery, etc and made purchase easy and quick. We only shop at Furniture Row for anything we need
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Dallas Hines does it again!
I met Dallas about 3 years ago (2014). After my wife and I bought a bigger house for our growing family we found ourselves needing furniture to fill the bigger space. So, we went to various Furniture stores. Furniture row was about 5th on the list and after meeing Dallas has now become our go to. We have since Bought 3 couches and a bedroom set that we still have an love! We've also referred numerous friends and family members to Dallas Hines at Furniture Row and they have all been just as pleased with Dallas. Thanks for everything!
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The friendliest staff! Love the furniture selections! I purchased the Alpha Vaquero powered reclining couch and recliner last May and they are so comfortable and I love them in the dark brown.
I just purchased the Casa Viejo counter height round dining room table with 4 chairs to match, can't wait til it's delivered!!
Furniture Row is my go to store for all my home furnishing needs!
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customer service
We bougtht need living room furniture here! We had great sales help and are very pleased with our purchase.
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Great Place to shop from
This is my second time going to this place, workers are so polite and helpful, i would go there to buy more
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Darryl was helpful and patient as he helped us find and get the best bedroom set for the cost that was right for us. We changed our minds several times while in the process and he kept a smile on his face and understood as we changed our minds. Great selection and great service.
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Furniture Row Rocks!
Great selection of furniture in a really good range of prices. Good, attractive, sturdy stuff at prices that spank the competition. We're comparison shoppers, not mindless store loyalty shoppers, and Furniture Row wins our business every time!
Dallas was awesome. Helpful and knowledgeable. Friendly and personable and No Hard Sell!
We'll be back.
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Satisfied
Our first purchase with Furniture Row. Helpful, knowledgeble and friendly. Not pushy in the slightest. Gave us plenty of time to make a decision.
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I was looking for 2 enclosed curios. I was greeted right away and was walked over to the area. I had told salesman Rick what I was going to do with the curio. He took me to a front loading curio that the door slide side to side for easy loading.It was a the Montview display cabinet in black. The Curios will display my husband collections of nascar, Seattle Seahawks, pepsi and coke items. This curio will help keep them dust free. Making me
happy. And best of all they were on sale.
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The smoothest experience yet!
quick, friendly service, fast checkout, great value
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good product
Purchased a 3 piece recliner set the other night. Needed larger units and a specific color and they had it all. Waiting for delivery and looking forward to relaxing.
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Effortless on a buisy shopping day
I needed a recliner because my old one from another store was in shambles. I recently had an accident that causes lower back pain when I exert myself even in the smallest way so I pulled in to the furniture row on North Division because of it's easy access and ample parking and within 10 minutes I found a very comfortable and super sturdy rocker/glider, recliner and it was On Sale!.. Their store room staff loaded it up and I am sitting in it as I write this note. Thank You Furniture Row!
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Bar Stools
Dallas helped me find just the right bar stools for my home. My husband loved the color and style that Dallas showed me. It wasn't what I was originally looking for but it was the perfect fit.
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very helpful
Friendly, willing to help, not pushy. Very helpful
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Service was helpful and not pushy. Selection was very good and price was reasonable for items we purchased.
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Very impressive
I was very impressed by furniture row! I had been furniture shopping all day long when it seemed as if all other salesmen were just trying to get a sale out of me, saying they all had the best deals and I couldn't beat their prices (even though I knew I could). Well as a last effort before giving in to the outrageous salesmen, I walked into the heavenly ray of light called furniture row where I was greeted by a salesmen. Kim asked if I needed help that he was there to answer any questions and let me look around the store without hounding me about what they thought was best for me. Then when I had questions he told me what I needed to know and still no pressure was applied for me to buy what I was looking at. When it came time for me to buy what I wanted, they were very helpful still and I got a really good deal which Kim helped me get and now I have everything I need for my home so thank you guys you're great!!!
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Great selection
Walked into store and was greeted by salesman Rick, he welcomed me to the store and if needed any help to just ask. I told Rick what I was looking for a TV console with a fireplace, he immediately showed all of the models in the store. There was no pressure and all my questions where asked. Found the console and purchased it. Then came back the next day and purchased the coffee table and sofa table, and Rick was there helping another customer and said he would be with me in a few minutes to help me purchase the other furniture. The employees are very kind and friendly. Furniture Row is now my go to store to purchase furniture for my house.
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ALPHA VAQUERO LAF/LAR GLD REC DK B
The wife and I have been looking for a bigger love seat to put in our 5th wheel for some time and we just happened to walk into Furniture Row last week in North Spokane WA. To see what they had we explained to the salesperson that we need one that we could fit threw the small door of our 5th wheel with no hesitation he took us to this beautiful seat and explained how it came apart and was made just for that reason i couldn't believe it so we tried it on for size and once again it exceeded our expectations very comfortable and durable he worked the numbers and we were very happy with what he came up with I was going to put it on the credit card and he then explained the one year no interest I was sold right then and there and for now on when ever we need any furniture we are going there with out a doubt they were great to work with and made it so easy we just love our new piece of furniture
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Great customer service salesman did not follow you around like some other furniture stores and was very helpful.
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Great place to shop
Best value for such a large choice. Only wish you could pay a fee and have them put together for you.
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