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Ratings and Reviews for Furniture Row Store in Yuma, Arizona

4.8
Based on 102 ratings & reviews
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Customer Reviews

Reviews (81)
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What customers are saying:

Customers consistently praise the excellent service and helpfulness of the sales staff, with many highlighting specific associates like Jacob, Robert, Lupe, Alex, and Angie for their knowledge, patience, and attentiveness. Shoppers appreciate not feeling pressured and finding the purchasing process easy and fast.

Generated using AI from customer reviews
Martha D
I recommend this store
We have had the pleasure of dealing with Jacob every time we are looking for any type of furniture. He always makes himself available and is very personable. He always knows exactly what we need. Been going there for years!!
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Aaron H
I recommend this store
I had a wonderful sales associate help me while I was in the establishment. made shopping for new furniture very enjoyable
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Tanya J
Verified buyer
I recommend this store
I had excellent customer service experience at this location Jacob was an amazing salesman and overall very pleasant in my opinion he’s a very good salesman and asset to your company
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axel p
I recommend this store
Bella did amazing :)
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Rod P
Verified buyer
I recommend this store
Lupe took great care of us.
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scott m
Verified buyer
I recommend this store
great sales person, great service
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Douglas Becky G
I recommend this store
Thank you Logan in the mattress dept was really great to work with on our new bed and mattress really explained all the different mattresses highly recommended his and Furniture Row again thank you logan
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JILL R
I recommend this store
Our salesperson was very helpful. Didn't try to upsell us on stuff and listened to what we wanted. Great experience.
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Andrea M
Verified buyer
I recommend this store
I love furniture row and the very good quality furniture they sell, I've been their customer for many years and will continue to be
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Karen M
I recommend this store
they are very friendly and helpful with what you are looking for and take the time to get exactly what you want
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MITZI M
Verified buyer
I recommend this store
Angie helped guide me in finalizing my decision to buy a new dining room set. She also advised that since I had bought furniture last year, with protection plan, that my cleaning and protection products were due for refill, which I was not aware I could do. She was pleasant and eager to help and answer all my questions.
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Enrique L
Verified buyer
I recommend this store
I consider this store one of the best if not the best choice in the whole desert Southwest for buying home furniture and products.
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Jared H
Verified buyer
I recommend this store
i was greeted as soon as i entered the store but was not pestered. the staff was very helpful and answered all my questions and gave additional info as well. made ordering my furniture easy and fast. will definitely come back again
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Mario T
I recommend this store
Jacob Sanchez is an amazing salesman very kind knowledgeable and attentive
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Molly C
Verified buyer
I recommend this store
We winter in Yuma in an RV and have size requirements rhat needed to be met. Jacob was very knowledgeable and familiar with products that met our needs. He walked through the store with us, pointing out what he thought would work, and then left us to browse, and test each chair. We eventually chose chairs that fit both size requirements as well as comfort and style.
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ZEN V
Verified buyer
I recommend this store
service was excellent
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Joseph N
I recommend this store
Excellent staff. Very patient with customers and not pushy. Will definitely visit again.
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Yuri Y
I recommend this store
Excellent customer service, best quality of furniture in town A+
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Allison G
Verified buyer
I recommend this store
we bought our furniture in August because everything was delayed so we would have gotten the furniture by the time pure house was ready, long story short our house was not ready by the time the furniture was but they kept it in the warehouse for 2 months for us to schedule delivery when ready. the customer service has been great, there was one person in mattress department that didn’t seem to have much experience but we talked with the team member on how to help him get better based on our experience. overall excellent services and furniture!
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Genia S
Verified buyer
I recommend this store
Robert and Alex, our sales floor representatives, are excellent!
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Michele T
Verified buyer
I recommend this store
Justin V had the exact lift chair I had in mind for my dad. Took care of getting it order & will arrange for delivery when it comes in! Thank you!
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Christine S
Verified buyer
I recommend this store
Never disappointed always great service
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gustavo a
I recommend this store
I had a great experience with the people from that store they help us as soon we need it. also they explained everything clear
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Mynickname

Shopping

Leya greeted me promptly and was very helpful and efficient.
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Wes1

Helpful Staff

I started looking around and stopped by Denver Mattress to see what they had to offer. I had never been in Furniture Row before. They had a HUGE selection of mattresses to choose from. I highly recommend their free test to see what kind of mattress you should sleep on. It confirmed what I had experienced (for me, firm is best). Their staff was knowledgeable, helpful, and was able to explain the differences between good, better and best quality mattresses.
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Sasha85364

Great Customer Service

We went into FR the other day to goof off and look at sectionals for the future. Walked in, salesman Robert, greeted us. I asked him if they has any sectional, we ended up buying the first one he showed us. We did check out the rest of the selection and even wandered to dinning but Robert never pushed us. He was very helpful, friendly and attentive.
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DianaD
We came to the store after we saw an item in flyer. Marc's customer service was fabulous start to finish. Very pleased. Love how area of homes are in sections so you don't have to search entire store. And very happy with item I bought.
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Jody40
Love Love Love our furniture row in our town! Everyone is just so helpful!! With a big verity of stuff!
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KMantica
Overall great shopping experience! No pushy sales people. I believe our salesman was Daniel, and he was awesome! Allowed us to talk things over and really listened to what our wants were for our first brand new piece of furniture for our house!
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AFaye

Mattress Experts!

I'm definitely one of those people that spend day and night searching for the right bedroom set and then forget about putting the same effort into finding the best mattress to go with it. UNTIL NOW!! After my visit to Furniture Row Denver Mattress I walked out of there smarter and happier! Greg helped me find the perfect mattress combination for my new twin bed with twin trundle piece I had just purchased. And he kept my budget in mind the entire time! Now not only do I have a beautiful bed set, I have a COMFORTABLE bed for my guest bedroom. I'm looking into replacing my master bedroom mattress within a few months and I definitely will be paying Greg another visit when the time comes!
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AFaye

One Stop Shop!!!

I moved to Yuma 3 days prior to my visit and I was in search of an entertainment center for my living room TV. I also wanted a cute coffee table but I wasn't sure if I could kill 2 birds with one stone because of pricing and location selection. I'm sooooo glad I found Funiture Row Sofa Mart! I was able to purchase a beautiful entertainment center AND the perfect coffee table with Daniel's help! We went through all of my options (I'm very picky) and he was extremely patient and didn't skip a beat! I was so grateful I didn't have to drive all over a new town looking high and low. Everything was right there in one location. Definitely will be back as I continue to decorate.
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gorda209
We had an awesome time while at the store! Great selection of sofas, would really recommend to family & friends! Our sales guy was so patient and kind!
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YumaCrim

Easy transaction & helpful service

We recently looked for a new table and were treated with respect and patience. The salesman was helpful and was able to make suggestions on types of chairs for the table we were looking to buy. We could not have had an easier time.
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Yumasteve

No pressure

My wife and I bought a dining room set this past weekend. Shopping was a breeze, great selection and no pressure from sales people
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Jude1

Bedroom set

Found the bedroom set i wanted online , walked in with the picture and pricing i had printed out from the Furniture Row site. I was browing through the store---- did not feel pressured by any sales person. There were plenty of sales people throughout the store and were available immediately when i was ready to ask questions. The merchadise is set up so beautifully. Easy access to everything. I found the exact set i was looking for. It looked better than the pictures online. Prices are great and accurate to online prices. Cant wait until it is delivered!--- approximately 10-14 day wait. Will definitely shop here again!
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kkfurniture

Great Service

I recently purchased a high top table from the new Magnolia Homes collection. I absolutely love it! The service was great while I was in the store and while I picked up my item. I would recommend this store and this collection to anyone!
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puffpuff

Customer Service

Our service representative (Bajru DeShields) helped us view the product and showed us specific details about the merchandise to help us make a final decision. He went out of his way to answer all of our questions and gave us a great experience at our store (85365). Also, he gave us time roam around and make a decision without making us feel pressured, but was always near in case we had questions.
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gmac4734

Great Salesmen

The salesman was not pushy like most furniture stores. He handed us a catalog and offered to answer any questions, and he let us know where he would be if we wanted to seek him out again.
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Motomama

Barstools

I had fabric cushioned barstools and was looking for something more kid friendly. I ordered some beautiful teal barstools and got them home with no problem and they weren't quite the color I was looking for. So I went back and the employees were great about letting me exchange for the cream color. Which I did and they didn't look great as the color didn't go with my house scheme. I am pregnant and emotional which explains all the exchanging! They once again let me just return the cream color with a full refund as I went on a quest for different barstools all together. I could not find any the color I wanted or even close to the durability of what I originally got. So- I went back and once again bought the original teal barstools. I was embarrassed and the employees were so kind and didn't make me feel bad at all! They were wonderful to work with!
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1catlady

First time in store

The staff was helpful and they had a great attitude. Lots of stuff to look at....
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Heffington

Great Customer Service

I've lived in Yuma Arizona all my life and i have always found that Furniture Row has the best selection as well as the best prices. The store is located at 1001 S Redondo center Drive close by Home Depot and the Yuma Palms Mall. When I entered the store I was greeted by two of the workers and was asked how they could assist me. I happened to be looking for a large area rug for my living room and found their selection to be very large. One of the sales reps was very helpful he showed be around and looked up info such as the different rug sizes and prices of the styles that I was interested in. I found a rug I liked for a very reasonable price. I am happy that we have Furniture Row here in Yuma and I will continue to be a loyal customer.
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jamcas

sofa lover and dark bedroom

the salesman was very helpful in getting me credit and getting me the exact sofa set I wanted. he has helped me out before and always does a great job.
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Corlor
Arrived at the store with expectations of what we wanted and needed after reviewing on line. After several demonstrations from Marcus, we completely changed our minds. His knowledge of the mattresses along with what we needed lead us to a completely different but better mattress for our needs.
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Corlor
We went to furniture row to visit a couple stores. Sofa Mart was on the list for a vertical lift recliner. There was a surprising number to choose from. Our salesman and manager were both very helpful.
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Jesilva
Great service. Willing to assist me in any way the can. Will recommend store.
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ChargersFan

Awesome Service!

When I shop I like to be greeted with a smile! I love shopping here because the employees are so attentive. It's hard to find good service these days but they've managed to find and keep it!
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Irmaanddavid

Indecisive buyers

We had gone in a couple of times trying to decided between 2 different sectionals. Each time we had gone in Rob was very patient and helped us decide between them he explained the differences between them and also explain what would come with each sectional and how we could order it to make it our own. We later decided to go with the aviator sectional in grey and ordered a console and an armless recliner to go along with it. We were helped in starting a financial card and were approved right away. Rob let us know we could get the section whenever we wanted and also told us the armless recliner would not be in until december. We later got a call from Rob and he had gone out of his way for us to call different warehouses to find the missing piece so we wouldn't have to wait as long and he found it! We enjoyed having his help in picking out our sectional for our new home he was patient understanding and kind with us. We will definitely return for more furniture in the future.
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KYKIWI

Wonderful service and excellent selection

This was my second trip to the store and I found the right salesman who showed me just what I was searching for. Sadly I have to wait for delivery but that is OK.
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BOGEY

Mattress Purchase Experience

My salesman was Greg, he was very helpful in my purchase of a mattress. He helped with getting me a loan, giving me advice, being honest with me on certain products, making sure I knew about all the perks of my selection and that I took advantage of all of the deals that came with my purchase. The downside for me is that the mattress when delivered was too large for the bed frame, but Denver Mattress would be giving me back a "FULL REFUND" with no restocking fees or product pickup and for that I am greatly appreciative of and will be back because of it.
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Captcanyon

Sectional selection

We have a odd shaped room that made it difficult to find a sectional that would fit our needs and space. Daniel did a great job in showing us the styles that we liked and also fit our space. He took the time to explain the construction of the pieces and the warranty for them. All in all, we had a good experience at Sofa Mart and would highly recommend them.
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